![]() The decision to replace or repair a product is made by the Secret Spot Warranty Department after receiving the wetsuit back with us, we cannot 100% confirm a warranty until we have the wetsuit back with us for examination. Please bear this in mind before considering returning any suit to us! If you surf 2-3 times a week then expect a couple of seasons wear before they start to deteriorate. Wetsuits do not last forever!! Modern suits have become incredibly flexiable and warm but with those advancements comes the fact that their longevity has been affected. If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance as we cannot guarantee that we will receive your returned item. ![]() Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you receive a refund, the cost of return shipping will be deducted from your refund. You will be responsible for paying for your own shipping costs for returning your item, unless the item is faulty. With your details and reason for returning. Shipping To return your product, please mail your product to: If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return. Once the returned item is received, a gift certificate will be mailed to you. If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. If you need to exchange an item, plese fill out the returns form that was sent with your item, identifiying the reason for your return and they item your require in exchange and post to: Note that on sufboards, the minimum refusal sur-charge is £30, on wetsuits £15 and £7.50 for all other products Exchange (if applicable) Should you order an item and then refuse to accept the delivery of your shipment, this will incur a sur-charge of 15% of the products value to cover costs. Sale items can be returned as normal, following the standard procedures. If you’ve done all of this and you still have not received your refund yet, please contact us at items ![]() There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted. If you haven’t received a refund yet, first check your bank account again. There are certain situations where only partial refunds are granted (if applicable): Books or other paper products with obvious signs of use Any item not in its original condition, which is damaged or missing parts for reasons not due to our error and Any item that is returned more than 30 days after delivery. ![]() If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 calendar days. We will also notify you of the approval or rejection of your refund. Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item. After the initial 30 days, you can't demand a full refund in the first instance, but you still have the right to a repair or replacement Refunds (if applicable) But this right is limited to 30 days from the date you took ownership of the goods (this could be the date of purchase or the date the goods were delivered to you - whichever is later). Under the Consumer Rights Act you have an early right to reject goods that are unsatisfactory quality, unfit for purpose or not as described, and get a full refund. Please do not send your purchase back to the manufacturer. To complete your refund or exchange, we require a receipt or proof of purchase. The item must be in the original packaging and returned with any accessories, labels and “free gifts” or bonus items. That means your item must be unused and in the same condition that you received it. To be eligible for a refund or exchange, goods must be returned in a re-saleable condition. If 30 days have gone by since your purchase, we cannot offer you a refund or exchange. Our Returns Policy gives you 30 days to return or exchange an item bought online with a valid receipt. If you are unhappy with your item, please let us know. For refunds please allow up to five working days for money to appear in your bank account. To complete your refund or exchange, we will require a receipt or proof of purchase. If you are not 100% happy with your purchase please return your item for an exchange or refund within 30 days of taking ownership.
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